![]() That’s a higher number of complaints than many other big-name mortgage underwriters, but still fairly low overall. That was approximately one complaint for every 1,000 mortgage customers. However, in 2021, the bank received 283 official complaints from mortgage customers. Power’s 2021 customer satisfaction survey. Bank of America customer reviewsīank of America has an overall above-average reputation for customer service, according to J.D. The company will also perform a credit check to make sure you meet the minimum credit score requirements for the type of mortgage you need.īofA says borrowers should receive their official pre-approval letter within 10 days of submitting their application.
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